Forbes recently surveyed over 400 decision-makers in finance, healthcare, retail, and travel, revealing a crucial insight: businesses that excel in customer experience (CX) treat it as a core cultural value. The report underscores that while leaders acknowledge the importance of CX, many organizations struggle to implement it effectively.

The survey highlights that high-growth companies place a strong emphasis on CX, integrating it deeply into their organizational practices. CX is not limited to customer support but should permeate all aspects of the business. This holistic approach ensures that every customer interaction contributes positively to the overall experience, fostering loyalty and driving growth.

To succeed in mastering high-impact CX, companies must focus on embedding customer-centric practices into every department and level of the organization. By doing so, they can bridge the gap between recognizing the importance of CX and delivering on it consistently.

For a deeper dive into these findings and practical strategies to enhance your customer experience, download the full PDF report.